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Heartland MLS, Welcome to BrokerBay

BrokerBay will soon become a core offering of your MLS or Association. Take a look below to view the automation you will have at your fingertips from smart dashboards to the most advanced property tour scheduling system in North America & a whole lot more!

Learn more BrokerBay's Brokerage Front-Desk ecosystem.

BrokerBay Education Opportunities

Recorded training webinars for agents:

• Nov. 17 @ 12:30 p.m. (prior to Go Live Date)
Meeting Recording: Link
• Nov. 28 @ 1:00 p.m. (prior to Go Live Date)
Meeting Recording: Link
• Nov. 30 @ 12:00 p.m. (post-Go Live Date)
Meeting Recording: Link

Continued Live Training Post Launch

Trainings every Tuesday @ 1:30pm

“Train the trainer” webinar for brokers, office staff and office admin:

• Nov. 8 @ 2:30 p.m.
*Zoom Meeting link will be emailed directly to Brokers and Office Admins

Register here


Close more deals.
With less work.

BrokerBay’s advanced showing management ecosystem drastically reduces agent and staff workloads, empowers agents to do more deals, and thoroughly impresses clients, all from one central location.

Mobile App Experience for Agents
Lightning Fast Admin Workflows
MLS Integrated 
3D Virtual Showing System
Trusted by the best

It’s time to show off.
From anywhere.

The BrokerBay Mobile app is the way agents interface with their team, brokerage, and the MLS®.  Efficiently search, manage, share, book and offer on listings from the palm of your hand. The first modern, agent operational mobile app.

Mobile App Experience for Agents
Lightning Fast Admin Workflows
MLS Integrated 
3D Virtual Showing System

Smart dashboards.
Designed for speed.

Built for teams of any size to coordinate and collaborate on listings, showings, offers, and more. Easily manage, confirm, deny and suggest new showings from mobile, web, or SMS

Find your listings and showings in seconds
Accept, deny, or reschedule appointments
Reach out to key teammates, clients, or suppliers

Intelligent Listing Settings

Using BrokerBay’s advanced showing settings, configure advanced parameters on your listings like granular auto-confirm times, multiple tenant approvals, team assistant workflows and a lot more!

Advanced Property Tours

The most advanced multi-property scheduling system in North America. Efficiently search for and book showings on multiple listings, route them on a map, and optimize the route with one-click.

Modern Booking Dashboard

Provide showing agents with a modern and streamlined booking booking experience on your listings. The BrokerBay booking icon will appear on all of your listings and make it easier than ever for agents to book.

Seller Dashboards

Impress sellers with a modern portal that allows them to participate in the showing process.  Easily confirm, deny, suggest better times and effortlessly sync all their showings to their personal calendar of choice - with the click of a button.

Real-Time Analytics

BrokerBay's new market analytics engine allows you to view real-time graphs on every crucial aspect of the real estate market. Compare neighborhoods on a variety of traditional and predictive market indicators in real-time!

Locked and loaded.
Smartlocks at your fingertips.

BrokerBay’s approach to electronic lockbox management is fundamentally different than any front-desk provider in North America. In addition to offering seamless integrations with the most popular hardware providers, BrokerBay is the only provider that offers hierarchical management of multiple lockbox brands, specifically tailored to unique board / brokerage structures and workflows.

Custom, hierarchical role-based access
Assign lockboxes to any of your listings
Access a detailed, auto-logged audit trail

Appointment Desk

A Brokerage Subscription pricing is charged per listing / per month paid by the brokerage. If the Agent subscribes themself, pricing is a flat subscription of $20/month paid by the agent.

Brokerage Subscription


per active listing per month
  • 24 / 7 / 365 Live answering service
  • Experienced and trained appointment specialists
  • Full service experience
  • Fully Integrated with BrokerBay

Agent Subscription


per month
  • 24 / 7 / 365 Live answering service
  • Experienced and trained appointment specialists
  • Full service experience
  • Fully Integrated with BrokerBay


When is training held?

Live Agent trainings are scheduled for Nov. 17 @ 12:30pm, Nov.28 @ 1:00pm & Nov. 30 @ 12pm. Click here to register.

What do I need to do to go live?

Simply access BrokerBay from your MLS Dashboard and add showing instructions to your listings.

What Features are included in the MLS-provided BrokerBay online scheduling platform?

Online MLS Booking Portal, Agent Mobile App, Broker/Agent Web Platform, Electronic Lockbox Management, Real-Time Analytics Platform, Third-Party Call Center purchase for agents for $15/mo, unlimited listings, no contract, and feedback collection system.

Will the information for showings in ShowingTime on a listing and for buyer showings be available to the agents after Tuesday, November 29th, 2022? If so How?

No. Please print and save that information before Tuesday morning.

Will the showings scheduled for Tuesday and beyond in ShowingTime be available to view and manage after Tuesday?

You should still be able to access those from within the ShowingTime system, but via outside the MLS system itself.

Do agents need to manually transfer ShowingTime showings to BrokerBay?

Agents need to manually add their listing instructions to BrokerBay. If not they will need to print and save their information before Tuesday the 29th.  How to Add Showing Instructions

Do I have the use of BrokerBay phone Concierge Service as part of the member benefits? Is it a service members need to subscribe to?

Appointment desk and BrokerBay Concierge Service are both options that Brokers can subscribe to in addition to the base BrokerBay Showings platform that is provided for online showings via the Matrix MLS system and dashboard.

Will there be a link to BrokerBay in the External Resources Section in Matrix?

Yes, there will be a link to BrokerBay in the External Resources section of Matrix along with a Scheduling link on each eligible listing in Matrix to make an online showing schedule easy.

Will the link to ShowingTime remain in Matrix?

No, the ShowingTime links in Matrix will be removed on November 29th and replaced with BrokerBay links. ShowingTime would only be accessible via their website after the 29th.

How will the BrokerBay App interact with the Supra Key and Keyboxes, if at all?

The BrokerBay App will include at launch the ability to obtain the key and release the shackle from a Supra Lockbox all within the BrokerBay app, making it a very streamlined, all-in-one app for showings, lockbox and key. More features will be released for Supra features in the early months of 2023 by BrokerBay and Supra who owns BrokerBay.

Will there be analytics and reports available in BrokerBay for Agents and Brokers to use.

Yes, basic to start with more advanced ones coming in 2023 and beyond.

Is there a call center?

The advancements in the BrokerBay system eliminate the need for a call center; however, call center services are available for $15 per month for unlimited listings (billed directly to the agents).

What are Call Centre Details?

Agents and upgraded brokerages can subscribe to the BrokerBay Live Appointment Desk within BrokerBay under Account Settings.

Can a Brokerage Upgrade to a full-featured BrokerBay option?

Yes, BrokerBay offers an upgraded system with all features of the MLS-provided Tier 1 system and provides these additional options: Click here to learn more and explore pricing for your Brokerage to upgrade.

My email changed, How do I update it?

BrokerBay automation will pick up on an email change if it is changed in Matrix, you will be prompted upon login to 'Accept' the change.

I switched offices, How do I ensure my info transfers over?

There is automation that occurs daily, that will create a 'Transfer' request to move over all listings, data, attached to that agents profile. Please see this article for more info.